Cyclix and GlobalXperts Announce Strategic Relationship
GlobalXperts will provide 24 X 7 Asterisk support to Cyclix SIP trunking customers.
Cyclix SIP trunking customers now have access to additional “hands on” installation and configuration support via GlobalXperts.
Los Angeles, CA, November 12, 2009 – Cyclix, the global leader in SIP trunking, and GlobalXperts, a Raleigh, NC managed network services company, today announced a strategic relationship that will ease the transition for small and mid-sized companies from traditional telephony to cost-effective SIP trunking.
“Many companies have hesitated in implementing SIP trunking despite the very attractive reductions in telecom operating expense because of concerns regarding implementation,” said Elmer Baugess, Vice President Business Development for GlobalXperts. “By creating this relationship with Cyclix, their customers now have a full-time resource available to them that can assist in configuration and implementation issues in a speedy and effective manner.”
Cyclix’s SIP trunking customers require solutions for their converged telecommunications and network platforms, requiring optimal network availability and performance to effectively compete in today's business environment. GlobalXperts offers flexible service options delivered by staff with expertise in key technologies deployed in today's mission-critical communications networks, including LAN/WAN, IP Telephony (including SIP trunking), and IP Contact Centers. Whether it is an Asterisk-based IP PBX or a Cisco solution, GlobalXperts engineers are highly experienced and offer true multi-vendor support. Partnering with GlobalXperts assists Cyclix by reducing the need for Cyclix customer service personnel to assist customer IT staff in addressing issues that go beyond Cyclix’s scope of service.
Peter Sandstrom, Cyclix’s Chief Technology Officer, stated, “The relationship with GlobalXperts offers our customers the best of both worlds. GlobalXperts provides the expertise that these customers need and permits Cyclix to focus on delivery of superior quality SIP trunking services rather than attempting to solve customer premises issues that are beyond our point of demarcation.”
This relationship continues Cyclix’s strategy of focusing on core competencies and expertise, and partnering with others so that Cyclix customers receive the best value and performance available.
GlobalXperts focuses on services-only solutions and delivers a complete portfolio of industry-leading services, support and professional services that drive the success of regional, national and international enterprises. GlobalXperts utilizes network & helpdesk monitoring & analytical tools to develop innovative remote monitoring and support management applications for servicing our customer's IT infrastructure, IP telephony and contact center platforms. Engineers at our 24X7 NOC l monitors and effectively supports customer networks, manages availability, performance and service delivery within complex converged environments. http://www.globalxperts.net