Dealer Preferred Warranties Improves Customer Service and Call Handling with
NEC's Elite IPK II
SIP Trunking connection reduces costs and enables improved manageability for growing call center
IRVING, TX, April 10, 2007 — NEC Unified Solutions, Inc., a leading provider of VoIP and data communications, today announced that Dealer Preferred Warranties, an automobile extended-warranty provider in Shawnee, Kansas, has selected NEC's Elite IPK II key telephone system with InACD (Automatic Call Distribution) for improved management of its customer service processes and more efficient call distribution among agents. NEC worked with Cyclix, a leading worldwide provider of Session Initiation Protocol (SIP) trunking services, to install a SIP Trunking connection aimed at reducing costs and maintaining a high Quality of Service (QoS).
Batts Communications Services, an NEC Associate Dealer, completed the installation in February 2007. Since deployment of the Elite IPK II system and SIP trunking services, Dealer Preferred Warranties has realized more than a 10% reduction in telecom costs in addition to the enhanced manageability and scalability of the system, resulting in improved customer service.
The Elite IPK II is a versatile communications platform, supporting both traditional voice and VoIP on a single processor. It offers the deployment of traditional circuit switched technology, VoIP, or any combination, all from one system for a cost-effective solution that is designed to help customers adopt next-generation IP communications, as their business requires. The IPK II is an ideal solution for small businesses looking for the functionality of a traditional key system, as well as for medium-sized organizations with hybrid IP/PBX operations or remote users. With the ability to scale to support high-end business applications in a digital, IP or mixed environment, the IPK II is designed to deliver cost savings, improved customer service, increased productivity and to grow with the end-user's organization.
Cyclix's SIP trunking solutions are designed to ensure toll-quality transmission of VoIP calls worldwide. Combined with NEC's IPK II, Cyclix's SIP trunking services provide a flexible and scalable solution for small-medium businesses seeking to streamline voice and data communications through a single network infrastructure. The result allows end-users to seamlessly transition to VoIP, gain access to enhanced network services and reduce telecommunications charges.
"We're extremely pleased that the NEC IPK II system is working flawlessly and were particularly impressed by the quick response and top level of customer service from Batts Communication, NEC and Cyclix," said Kurt Niemackl, president, Dealer Preferred Warranties. "The installation was seamless and was completed in record time, allowing us to spend more time focusing on our customer service and business objectives."
The Elite IPK II InACD allows for even distribution of calls among employees and provides initial and repetitive announcements that encourage callers to remain online. Preventing callers from hanging-up reduces lost calls and maximizes employee staffing. If they choose, callers also have the option to leave a message and receive a callback from an agent. A PC-based supervisor with reports feature can be used for agent scheduling, business analysis and improved scheduling efficiency.
"Growing companies such as Dealer Preferred Warranties require a telecommunications system that can expand with their business and protect their initial technology investment," said Chris Dunk, CEO of Cyclix. "We are pleased to work with NEC and Batts Communications to provide customers with a reliable, flexible and cost-effective solution and the highest level of customer service to meet all of their business needs."
For more information, visit www.necunified.com
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