Aspect Software Augments SIP Offerings with Functionality from Cyclix
Interoperability with Cyclix for SIP Trunking Enables Aspect Software Products to Easily Route Calls from Carriers to Contact Center
CHELMSFORD Mass., 10 April 2007 — Aspect Software, Inc., the world's largest company solely focused on the contact center, and Cyclix™, a leading worldwide provider of SIP Trunking services, today announced that Aspect Software has successfully demonstrated interoperability of its portfolio of contact center products with Cyclix's SIP Trunking solution.
By utilizing Cyclix's SIP Trunking solution, Aspect Software can route calls directly to its contact center products, like the Aspect® CallCenter® ACD. SIP Trunking helps cut international and interstate call costs while increasing call quality and reducing points of failure.
"Cyclix is clearly at the forefront of recognizing the significant impact that SIP can bring to organizations and this interoperability offers numerous possibilities for companies that are looking to gradually or quickly move to a VoIP infrastructure in their contact center," said Gary Barnett, chief technology officer at Aspect Software. "It offers a highly efficient, reliable arrangement which greatly improves quality of service, makes it extremely easy to route calls anywhere in the world and reduces hardware footprint."
By implementing and exploring SIP Trunking, Aspect Software continues its ongoing focus on SIP and the opportunities that it can provide to the company's contact center customers. Cyclix works with all of the Aspect Software SIP-enabled products. SIP facilitates the interoperability that businesses need to easily implement the technology that can help companies achieve their strategic objectives.
"Aspect Software understands the value and benefits that SIP can bring to the contact center, in particular the considerable flexibility that it can provide in technology deployments," added Barnett. "As a company, we've been incorporating SIP capabilities into our products for years and we've seen the positive impact that it has had on our customers contact center business process."
"We are delighted to enter into this mutually beneficial relationship with a company committed to providing its customers with flexibility and quality service," stated Chris Dunk, chief executive officer of Cyclix. "By interoperating with the Aspect Software high performance contact center solutions, Cyclix can extend its reach into the contact center market, while providing Aspect customers with higher quality and cost-effective telephony services."
Aspect Software tested the interoperability with the Cyclix SIP Trunking capabilities to ensure full compatibility with high availability, audio quality, media redirection support, registration and authentication.
Aspect Software, Inc. founded the contact center industry and is now the world's largest company solely focused on Internet Protocol (IP) and traditional voice-based products and services for customer service, collections, and sales and telemarketing business processes. Each day, Aspect Software powers more than 125 million customer-company interactions at thousands of in-house and outsourced contact centers around the globe. Its trusted Signature product line offers automatic call distributors (ACDs), dialers, voice portals and computer telephony integration (CTI). The company's leading Contact Center Performance Optimization product line provides workforce management, quality management, performance management and interaction optimization applications. And, its pioneering Unified IP Contact Center product line delivers a comprehensive, multichannel solution. Headquartered in Chelmsford, Mass., Aspect Software has operations across the Americas, Europe, Africa, the Middle East and Asia Pacific. For more information, visit www.aspect.com
About Cyclix Cyclix
Cyclix is a leading worldwide provider of SIP Trunking services. The company is dedicated to ensuring its customers and partners alike have access to the most reliable, end-to-end VoIP service available on the market today. Its N-Plus™ architecture is designed to solve the throughput and redundancy problems on high-capacity SIP-based networks and eliminate any single point of failure. Cyclix continues to develop strong partnerships with leading carriers and telecommunications companies such as: Global Crossing, XO Communications, Level 3, Qwest Communications, Verizon Business, and Primus. Cyclix is headquartered in Newport Beach, California.
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