CosmoCom and Cyclix Partner to Deliver VoIP Savings to Contact Centers and Enterprises
MELVILLE, NY – JANUARY 23, 2007 – CosmoCom, the global leader in Unified Customer Communications, today announced that it has forged a strategic partnership with Cyclix, a leading worldwide provider of SIP Trunking services, yielding tremendous potential savings for enterprise contact centers. The combination of CosmoCom’s all-IP unified customer communications platform and Cyclix’s session initiation protocol (SIP) trunks will optimize the overall cost structure of IP contact centers.
Many enterprises have recognized business benefits by adopting CosmoCom technology on their premises using VoIP gateways with legacy telephone lines. The significant gateway-related costs were justified by the overall benefits. But with CosmoCom and Cyclix joining forces, companies who deploy CosmoCom technology on their premises with Cyclix’s SIP trunks can completely eliminate the hardware, maintenance and IT personnel costs associated with VoIP gateways, making the cost benefits of the IP call center even more dramatic.
“With CosmoCom and Cyclix, the VoIP gateways are in the network, saving enterprises both time and money,” explained Ari Sonesh, CosmoCom CEO and chairman. “Implementing an IP contact center is faster and less expensive, making an already strong business case even more compelling.”
“CosmoCom’s open, standards-based platform is a model for an industry often hampered by proprietary variations. It made interoperability testing remarkably quick and easy,” noted Chris Dunk, CEO of Cyclix. “Together, we offer a flexible, dependable, and cost-effective solution to enterprises for migrating their contact center to IP with minimum pain and maximum gain."
“Alliances like the one between CosmoCom and Cyclix are an important step to providing end to end IP communication solutions to the contact center market,” commented Rebecca Swensen, VoIP Services Research Analyst at IDC. “This partnership enables customers to truly realize the technical efficiency and cost savings IP telephony, via SIP trunking and an IP platform, can bring to contact centers.”
CosmoCom and Cyclix representatives will be available to discuss the benefits of their combined technologies during the Internet Telephony/Call Center 2.0 conference at booth 1303 in the Broward County Convention Center in Ft. Lauderdale, Florida during January 24-26, 2007.
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.
Cyclix is a leading worldwide provider of SIP Trunking services. The company is dedicated to ensuring its customers and partners alike have access to the most reliable, end-to-end VoIP service available on the market today. Its N-Plus™ architecture is designed to solve the throughput and redundancy problems on high-capacity SIP-based networks and eliminate any single point of failure. Cyclix continues to develop strong partnerships with leading carriers and telecommunications companies such as: Global Crossing, XO Communications, Level 3, Qwest Communications, Verizon Business, and Primus. Cyclix is headquartered in Newport Beach, California.
KLR Communications, Inc.
Communication Strategy Group for CosmoCom