White Papers

Articles relating to VoIP and PSTN, their history, and how Cyclix Networks’ groundbreaking technical business telephone services can help take today’s web-based telephony into a brighter, more effective and accessible future.

Synopsis

VoIP Technology offers your business some wonderful new advantages over TDM switching architectures. One of those advantages is the ability to have a customer’s CPE equipment be dynamically tied to a group of “N” SIP switches, and allow calls to be distributed in real-time across that switch set.

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Synopsis

Cyclix Network’s Business-Connect™ managed telecommunications service is unique in the industry. It empowers the client with an unbeatable patent-pending value combination of integrated telephone services and managed premises-based IP-PBX equipment. It surpasses hosted VoIP service offerings in the areas of voice quality, security, and feature sets.

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Synopsis

VoIP telephony products are now common place, with hosted VoIP products making up the majority of business telephone offerings today. One of the main reasons for hosted VoIP’s popularity is that it eliminates the need for the business to purchase a Private Branch Exchange (PBX). With hosted VoIP, the business utilizes a cloud-based phone system provided by the hosted VoIP carrier. The client is then responsible for acquiring phones, placing them onto the enterprise LAN, and provisioning them to work with the remote (hosted) phone system. So, all one needs to do is buy a phone, plug it in and go. That’s the idea anyway. The reality for most cases is a bit different.

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Synopsis

Moving telecommunications from the legacy circuit-based model of the past to Voice over Internet Protocol packet telephony (VoIP) has opened the door for business users to enjoy enhanced methods of communication that previously were only imagined. With these new capabilities come new responsibilities. In particular, one area that must be addressed in this VoIP universe is fraud. An organization’s telecom traffic traversing the Internet presents new opportunities for hackers to take advantage of weak security. Fortunately, there are technical solutions to this problem that can keep criminals out of a company’s packet telecommunications infrastructure. These solutions start with the VoIP carrier.

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Synopsis

The world of telecommunications has changed dramatically during the past decade, requiring businesses to reexamine how we view our communications services. Because of the emergence of high quality voice over Internet (VoIP) services that are equal or superior to traditional telephone company services, the intransigence of a local telephone number is no longer as clear cut.

This article will describe the historical background of how business telephone lines were delivered, and then illustrate how Global Number Portability™ (GNP™) can be the new reality for the enterprise and inbound help desk call-centers.

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Synopsis

On September 1, 2016 a Texas law designed to make it easier to call 911 emergency services from a commercial phone system went into effect in Texas. “Kari’s Law” is named after Kari Hunt, who was stabbed to death in a Marshall, Texas hotel room in front of her three small children. The compliance date for the Federal version of the law is now February 16th, 2020 for all states. Learn how Cyclix Networks can help you comply.

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Synopsis

The VoIP PBX is becoming more prominent on the enterprise scene, driven primarily by cost reductions and improved flexibility in a dynamic environment. A significant problem, however, is looming in the guise of improper architectures and deployments. These can create an extremely dangerous “single point of failure,” but with a little foresight and engineering, the VoIP PBX, coupled with a stable Internet Telephony Service Provider (ITSP), can provide fully redundant voice telephony for the enterprise, and offer services that a traditional telephony (TDM) deployment cannot. This is “True Voice Resiliency for The Enterprise.”

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Synopsis

VoIP is a technology that can bring savings to the modern contact center in a variety of ways. It has always competed well with TDM on a minute by minute price basis. But more interesting, VoIP allows the contact-center the ability to do new applications services that simply are not possible to implement in traditional TDM circuit space. This article explores several of those “VoIP advantages” and attempts to show what is possible using VoIP SIP Trunking in a modern contact center.

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