Cyclix to Purchase MCCT Matrix IVR Technology
Global VoIP Telecommunications Provider Cyclix to Purchase MCCT Matrix IVR Technology in November 2014 Acquisition.
Cyclix, a VoIP Telecommunications Provider acquires the full Matrix IVR Technology suite from MCCT, of Belmont, New Hampshire. The acquisition includes all matrix systems assets: technology, equipment stock, and the Matrix customer base.
Cyclix, LLC of Gilford, NH and MCCT, Inc of Belmont, NH have agreed on a sale of assets of the MCCT, Inc - Matrix IVR system. In this transaction, Cyclix is to acquire all assets of the Matrix product line, as well as its current customer base. The sale is a logical acquisition for Cyclix as the Matrix IVR services compliment what Cyclix currently offers to its customer base in the area of VoIP telecommunications and SIP-Trunking services.
Products such as Business-Connect™, a managed phone system bundled in with the handsets and services, can expand to include even more features than in the past. The sale brings the leading global VoIP Provider an edge over its competition. The acquisition of the Matrix IVR product line opens new doors to future products and services within Cyclix.
Effective Nov. 1, 2014, Cyclix, LLC will assume all operations associated with MCCT, Inc's Matrix IVR product line. Clients can expect to receive ongoing customer support in the same manner they received prior to the acquisition. They will also assume the tasks of ongoing software updates and modifications as well as production and engineering of the Matrix platforms.
The Matrix IVR Platform is an all-inclusive Application Generator system, with capacity to handle up to 960 inbound (or outbound) ports, a GUI Windows Plan Editor, built-in Text-to-Speech prompt conversion and more. The Matrix platform uses RedHat Linux, as the operating system of choice and applications (Plans) are structured on the robust MySQL database.
Matrix is feature rich with the ability to convert text to speech (TTS) for voice prompts & other messages; Continuous Word Speech Recognition; Conferencing with GUI interfaces for administrators & operators; Fax broadcast & Fax-on-Demand and Unified
MATRIX IVR Applications are wide ranging and rich. Some examples include;
- SMS Messaging
- Audiotext Information
- Fax on Demand
- Call Routers
- Universal Messaging of Voice-Fax & E-Mail
- Prepaid Calling
- Speaker Verification Modem
- Paging Call/Contact Center Applications
- Unified Messaging
- Do Not Call
- University Help Desk
- Nationwide Mall Information
- Nationwide Delivery Tracking Control
- Internet Phone
- Fax Servers
Pete Sandstrom, CEO of Cyclix, LLC said of the acquisition,
“Acquisition of the Matrix makes sense for us on so many fronts. With Matrix, Cyclix as a VoIP telephone carrier can now go far beyond just offering IP voice transport, and begin to field value add endpoint services and applications that previously were not possible. The critical mass needed to offer this sort of value add custom telecom applications was simply too high for most end users to be practical. But now, by offering Matrix as a service coupled to the Cyclix NPlus-Network™, custom IVR application of any size can be made feasible for a much wider audience. We are very excited about the synergy Matrix brings to our network and our product portfolio."
Cyclix is a leading global provider of cutting edge SIP-Trunking telecom transport products and managed telecom service offerings. Cyclix solutions are uniquely designed for small, medium, and large volume telecommunications users. These include enterprises of all sizes, call centers, and Interactive Voice Response (IVR) environments.
Cyclix's SIP Trunking services provide the enterprise with the high quality, cost-effective telephony services that are needed to compete in today's ever-changing business communication’s landscape. Prior to the acquisition, Cyclix released Business-Connect™ bringing the high tech PBX infrastructure to the customer premise without the large capital expense and tech retainer. This forward thinking model will be expanded with the acquisition adding more solutions to the proven list Cyclix already offers.